With over 25+ training videos available, BMI provides its Digital ReeL users the ability to quickly and easily enhance their application skills or self-solve problems without outside assistance.
Sunnyvale, California – April 13, 2022
BMI Imaging Systems is excited to announce the availability of its Digital ReeL training video collection. With over 25 videos, the collection gives users a fast and simple way to improve individual feature skills and answer support questions on the fly.
The training topics range from general usability to administrative functions. Examples include digital microfilm movement, microfiche image selection, exporting documents from the application, redacting sensitive information, and creating users and datasets.
Digital ReeL is an ever-evolving software application with an increasing user base, and videos concisely answer common questions from those users. As many people prefer to interact as little as possible with support teams, the training video collection aims to provide that self-help approach for those that like this method.
Will Whitney, Executive Vice President, says: “With any software application, people learn and master it at different speeds. What we wanted to do is provide a quick way for our users to answer common questions within Digital ReeL such as “how do I export a document?” or “how do I add a new user to a group?”. Even the classic “forgot password” is explained in a video because we get the question so often. Going forward, we want our users to be able to interact with Digital ReeL as effectively as possible, and a lot of times that means being able to avoid the wait while a BMI support tech responds to a simple request. This helps move us in that direction.”
BMI Imaging Systems (originally Bay Microfilm Incorporated) incorporated in 1958 as a microfilm service bureau, working with County Recorders to archive land records on microfilm. In the early 1960s, services were expanded to include preservation microfilming of the rare books and manuscripts of leading California Universities. A Library Microfilms Division was also established, working with over 200 newspaper publishers to preserve California local history for libraries and archivists. A reputation for service, precision, and reliability led to steady expansion of BMI’s government, education, and commercial clients over the next two decades. By the early 1990’s, the records management industry had entered the digital age and BMI was at the forefront of this evolution. Clients were meeting their electronic document management needs by having BMI digitize their records, with BMI installing and supporting on-site document management software solutions.
Today, BMI’s production capability includes two imaging facilities with a staff of more than 60 technicians. With a focus on quality, accuracy, security, and innovation, BMI provides custom solutions that fit the unique requirements of each of its customers. In addition to providing document/microform imaging and indexing services of the highest standard, BMI offers public tenant, private tenant, and CJIS (Criminal Justice Information Services)-compliant community cloud hosting services, enabling secure access to client data via the Web. BMI also provides systems integration services, implementing turnkey document capture, management, and workflow solutions. BMI employs an in-house software development staff, a project management customer support staff, along with IT professionals that support internal and Web hosting operations.